FAQs

XBC SHIPPING?

All orders ship within 3 business days (not including the weekend) after processing. Processing orders happens with 3-5 days. Pre-orders ship within 5-10 business days. Once your order has been processed and fulfilled you will receive an email with tracking number and order details. All orders are shipped using USPS priority mail. Shipping takes 1-3 business days depending on destination. XBC is NOT responsible for your package after it has been shipped. Please contact USPS if you have any problems.

CAN I MAKE CHANGES TO MY ORDER?

Any reasonable request prior to the order shipping may be accommodated. Please send order request, address changes and general inquiries to info@xtensionsbyc.com

XBC REFUND POLICY:

All sales are final.

EXCHANGE POLICY:

  • Exchanges are permitted only if there has been a mistake XBC behalf. If you need to exchange an item please contact our support email at info@xtensionsbyc.com. Please notify us of your exchange  within 7 days of receiving your order. 
  • All return mail must be paid by customer and tracking number is required. XBC is not responsible for any items lost in transit. Exchanged items must be unused and in the same condition as received, along with the original packaging. 
  • Proof of purchase is required. Once item is received, you will be notified by email  that we have received your item. We will also notify you once the new item has been shipped out to you along with a tracking number.

hair care

Use very little styling products to avoid build up
Avoid alcohol based styling products to prevent drying out your hair. Alcohol based products will result in dry/brittle like hair. 
Dampen hair with a spray bottle and use wide tooth comb to prevent hair from being matted. Scrunch up hair gently to reform curls (deep wave/raw hair). Use conditioner and water only to get wet look/detangle.
Always allow hair to air dry if you can.
Style as desired using tips above

  • This ultimately depends on your desired amount of fullness.

    3 bundle of xtensions are recommended for lengths up to 24″

    4 bundles of xtensions is recommended for 26" or longer.

    The longer the hair, the shorter the weft.

  • Yes, this is 100% virgin human and raw hair (based on your order).

    You may color/bleach/dye the hair, however once the hair is altered in any way,it is no longer virgin, the hair is now processed. When processing raw hair results may vary due to the fact that raw hair comes from different donors and original hair wefts may vary in color/texture.

    Please keep treated hair conditioned and moisturized.

  • This hair can generally last for 6 to 12 months if properly taken care of.

    Best method of treatment is to take care of extensions like you would treat your natural hair.

  • Detangle completely before shampooing.

    Do not shampoo more than 1x a week

    Rinse thoroughly with lukewarm water

    Apply conditioner, comb through with a wide tooth comb from tip to root

    Rinse thoroughly

    Let air dry